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Your Privacy Matters — Here's How We Protect It

When you open an account with maniak slot, your personal information and account security are our responsibility.

Account verification & identity checksPayment processing & withdrawal securityCookie & device tracking practices
maniak slot Your Privacy Matters — Here's How We Protect It
REACH US ANYTIME

Privacy Questions – Contact Support

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, our support team is ready to help. We respond to privacy requests within 7 business days. You can reach us through the channels below during our standard support hours.

Team online

Live Chat

Open the chat widget in your account lobby or on this site. Available 09:00–22:00 Jakarta time, seven days a week. Average response under 2 minutes.

Email Support

Send privacy requests to [email protected]. We reply within 24 hours on weekdays. Include your account username and the specific data you want to access or change.

In-Account Settings

Go to Account → Privacy & Security to download your data, update phone or email, and manage cookie preferences. Changes apply instantly to your next session.

HOW WE PROTECT YOU

Data Security, Cookies and Your Rights

We encrypt all your sensitive information — names, payment details, account balances — using industry-standard TLS 1.2 or higher. Our servers are located in secure data centres with multiple backups.

Encryption & Storage

All deposits via DANA, OVO, GoPay and QRIS, plus withdrawal requests, are encrypted before transmission. Servers are backed up every 6 hours. No unencrypted data leaves our infrastructure.

Data Retention

We store your personal data while you hold an account, plus three years after closure for regulatory compliance. You can request deletion of non-essential data anytime via support.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand lobby behaviour. You can disable non-essential cookies in settings without affecting gameplay or payments.

Your Access Rights

Request a full copy of your data in Account → Privacy & Security, or email [email protected]. We provide it within 7 days in standard formats like CSV or PDF.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity once more. This takes 1–3 minutes and protects both your account and ours.

Third-Party Updates

We share minimal data with payment processors only. Payment partners (DANA, OVO, GoPay, QRIS networks) see your account name and transaction amount only. We never share your play history.

Frequently Asked About Your Data

Yes. Go to Account → Privacy & Security and select 'Download My Data'. We'll prepare a file with your profile, transaction history, device logs and play records. It usually arrives within 24 hours as a CSV or PDF. You can also email [email protected] for a copy.

We retain your DANA, OVO, GoPay or QRIS account details for as long as your maniak slot account is active. If you close your account, we keep the last four digits and payment provider reference for three years to prevent fraud and comply with banking regulations.

Only our support and fraud-prevention teams can view your account data. Developers and game providers cannot see your personal information. We use role-based access controls so each team member sees only what they need to do their job.

No. Your play history, game results and account balance are never sold, rented or shared with third-party marketers. Payment processors see only transaction amounts and dates—not what games you played or how much you wagered per round.

Visit Account → Privacy & Security and toggle off 'Analytics Cookies' and 'Advertising Cookies'. Session cookies (required for login) will remain. You can also manage cookies through your browser settings without affecting deposits via DANA, OVO, GoPay or QRIS.

You can close your account anytime, and we'll anonymize your profile. However, we must retain transaction records and banking details for three years to comply with payment regulations and prevent fraud. Non-essential data (play preferences, device history) can be deleted on request.

Your account remains secure. We keep all your personal and banking data encrypted and backed up. If your account is inactive for 12 months, we may ask you to re-verify your identity before processing a withdrawal. Your data is never deleted due to inactivity alone.