Reference

Legal terms you need to know

When you open an account with maniak slot, you're entering into a clear agreement about how we handle your data, process withdrawals, and support your account.

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maniak slot Legal terms you need to know
REACH OUR TEAM

How to contact us about legal matters

Team online

Live chat support

Open the chat widget in the bottom-right corner of your account page. Our team responds to legal inquiries in your language during operating hours, typically within two minutes.

Email support

Send formal requests or data-access inquiries to our legal support address. We aim to acknowledge receipt within one business day and provide a full response within seven days.

In-account messages

Log into your account and check the messages section for any legal notices, policy updates, or responses to your requests. We timestamp all communications there.

ACCOUNT & DATA SECURITY

How we protect your information

Password and device verification

Your account is protected by a password you choose. We verify your identity again when you request a withdrawal using the payment method linked to your account — DANA, OVO, GoPay or QRIS.

Cookies and tracking

We use cookies to track your login sessions and detect unusual account activity. You can clear cookies in your browser settings; you may need to log in again on your next visit.

Data retention

Your account data is kept as long as your account is active. Inactive accounts may be archived after 12 months. You can request deletion of personal data, subject to legal retention obligations.

Payment data handling

We do not store full card or bank details. DANA, OVO, GoPay and QRIS payments are tokenised — we record only the reference ID so you stay in control of your original payment account.

Account access requests

You can request a complete copy of your account data, game history and payment records. We deliver this as a downloadable file, usually within seven business days of your request.

Data change and deletion

Contact our support team to update your account email, phone number or other details. To delete your account permanently, submit a request through in-account messages; we process this within 30 days.

Your legal questions answered

Log into your account, head to settings, and select the close-account option. We'll flag your account for deletion within 30 days. Any remaining balance will be withdrawn to your linked payment method — DANA, OVO, GoPay or QRIS — without fees.

Yes. Open the support chat or send an email requesting your data export. We'll compile your account credentials, game history, deposit and withdrawal records, and send it as a file within seven business days of your request.

We match your withdrawal request against the payment method you linked during signup — DANA, OVO, GoPay or QRIS. The payment must come from the same account. If the details don't match, we'll ask for additional verification before processing.

The games come from licensed studios and providers — we are the platform operator. Each game provider retains intellectual property. When you play, you're using the game under a licence agreement between that studio and maniak slot.

If our platform is acquired or merged, your account data may transfer to the new operator. We will notify you via email and in-account message before any such change. Your rights to access, update or delete your data remain unchanged.

Your account stays active indefinitely. After 12 months with no login and no deposits, we may archive your account. You can reactivate it by logging in again or contacting support. Archived accounts are not deleted automatically.

You can request deletion of personal data — name, email, phone — subject to legal and tax obligations. Payment records are retained for seven years where local law requires. Submit a deletion request through support; we respond within 30 days.

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